Welcome to our Squishmallows family! We’ve put together this helpful FAQ to answer your questions about our ultra-soft plushies, shipping policies, and more. If you can’t find what you’re looking for, our friendly customer support team is always happy to help at [email protected]!
🎯 About Our Products
Q: What types of stuffed animals do you sell?
A: We specialize in ultra-soft Squishmallows plushies across various adorable categories including dinosaurs & prehistoric animals, fantasy creatures, farmyard animals, jungle animals, ocean life, and novelty food-themed plushies. We also offer giant stuffed animals for extra cuddles!
Q: Are your plushies suitable for all ages?
A: Our Squishmallows are perfect for both children and collectors! While they’re especially popular with kids, our high-quality plushies bring joy to customers of all ages. Some of our larger or more detailed plushies may be better suited for older children.
Q: How do I choose the right size plushie?
A: We offer various sizes from small travel companions to giant cuddle buddies. Check each product’s description for exact dimensions. If you’re unsure, our customer service team can help you visualize the size based on everyday objects!
🚚 Shipping & Delivery
Q: What shipping options do you offer?
A: We provide two convenient shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing
– Free Shipping (orders over $50 via EMS): 15-25 business days after processing
All orders take 1-2 business days to process before shipping.
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing
– Free Shipping (orders over $50 via EMS): 15-25 business days after processing
All orders take 1-2 business days to process before shipping.
Q: Do you ship internationally?
A: Yes! We ship worldwide except to some Asian regions and remote areas. If you’re unsure about your location, please contact us at [email protected] before ordering.
Q: How can I track my order?
A: Once your order ships, we’ll email you a tracking number. For Standard Shipping (DHL/FedEx), you’ll get real-time updates. EMS tracking may have slightly less detail but will show major checkpoints.
💳 Payments & Accounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Q: Do I need an account to place an order?
A: No, you can check out as a guest! However, creating an account lets you track orders more easily and saves your information for faster future purchases.
🔄 Returns & Exchanges
Q: What’s your return policy?
A: We offer hassle-free returns within 15 days of delivery for a full refund or exchange. Your plushie must be in original condition with tags attached. Please contact us at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
Q: How long do refunds take?
A: Once we receive your return, refunds are processed within 3-5 business days. The time it appears in your account depends on your payment provider.
❓ Need More Help?
We’re here to make your Squishmallows experience delightful! For questions not covered here or personalized assistance, please contact our friendly support team:
📧 Email: [email protected]
📬 Address: 2191 Ferrell Street, Dallas, US 26036
Thank you for choosing Squishmallows – where every plushie comes with a squishy hug! 🧸💕