Privacy Policy

1. Information We Collect

When you interact with our squishy world, we may collect:

• Personal Details: Name, email, shipping address, and contact information when you make a purchase or create an account
• Payment Information: Credit card details (processed securely through PCI-compliant systems), PayPal email (we never store full payment details)
• Order History: Records of your plushie purchases and preferences
• Technical Data: IP address, browser type, device information for website optimization
• Communication Records: Emails or messages sent to our customer service

2. How We Use Your Information

Your data helps us create a cuddly shopping experience:

• Process orders for our stuffed animals and plush toys
• Provide worldwide shipping (except some Asian regions and remote areas)
• Send order confirmations and shipping updates
• Respond to your questions about our products
• Improve our website and product offerings
• Send promotional emails (only if you opt-in)
• Prevent fraud and ensure transaction security

3. Data Sharing & Disclosure

We treat your information as carefully as we package our plushies:

• Service Providers: We share only necessary information with payment processors, shipping carriers, and IT services
• Legal Requirements: We may disclose information if required by law or to protect our rights
• Business Transfers: In case of merger or acquisition, customer information may be transferred
• Never Sold: We don’t sell or rent your personal data to third parties

4. Data Storage & Security

Your security is our top priority, just like the quality of our Squishmallows:

• All transactions protected with 256-bit SSL encryption
• PCI-DSS compliant payment processing
• Secure servers with limited access
• Regular security audits
• Data retention only as long as necessary

5. Your Rights

You control your information just like you choose your favorite plushie:

• Access and review your personal data
• Update or correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where applicable

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies to make your shopping experience as smooth as our plush fabric:

• Essential Cookies: For shopping cart and checkout functionality
• Analytics Cookies: To understand how customers browse our collections
• Preference Cookies: To remember your settings and favorites
• Marketing Cookies: Only with your consent, to show relevant ads

You can manage cookie preferences in your browser settings.

7. International Data Transfers

Since we ship globally (except some regions), your data may be transferred internationally. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

While we sell adorable plush toys, our website isn’t directed at children under 13. We don’t knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy occasionally, just like we update our plushie collections! Significant changes will be notified on our website.