Welcome to our squishy world of returns! At Squishmallows, we want every cuddle to be perfect. If your plushie pal isn’t quite right, we’re here to help with our simple returns process.

Quick Facts:
• 15-day return window from delivery date
• Free returns for defective items
• Refunds processed within 5-7 business days
• Original shipping costs non-refundable (except for defective items)

Our Return Policy

We accept returns of most items within 15 days of delivery for a refund or exchange. To be eligible:

  • Item must be unused, in original packaging with tags attached
  • Original proof of purchase required
  • Personalized items cannot be returned

Non-Returnable Items

Some of our extra-special plush pals can’t be returned:

  • Giant Stuffed Animals (due to specialized shipping requirements)
  • HOT SALE clearance items (as marked on product pages)
  • Any item without original packaging or tags

How to Return Your Plushie

Step 1: Request Authorization

Email our Customer Care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange

Sample Return Request Email:

Subject: Return Request for Order #12345

Dear Squishmallows Team,

I would like to return the following item from my order #12345:

• 1x Dinosaur Plush (Blue) – Size Large

Reason for return: Wrong color received

I would prefer: [ ] Refund [X] Exchange for Red version

Please advise next steps.

Thank you,
Your Name
Your Contact Information

Step 2: Package Your Item

Once approved, carefully repackage your plushie in its original packaging. Include:

  • Completed return form (we’ll email this to you)
  • Original packing slip or invoice copy
  • All original tags and accessories

Step 3: Ship Your Return

Send your return package to:

Squishmallows Returns
2191 Ferrell Street
DALLAS, US 26036

Note: For exchanges, please wait for confirmation before shipping as some items may be out of stock.

Refund Processing

Once we receive your return:

  • Timing: Refunds processed within 5-7 business days after we receive and inspect the item
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless return is due to our error

Exchange Policy

Prefer a different plushie pal? We’re happy to exchange!

  • Exchanges subject to product availability
  • Price differences will be charged/refunded as needed
  • You’ll receive tracking information for your new item

Damaged or Defective Items

Oh no! If your Squishmallow arrives damaged or defective:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange free return shipping and expedite your replacement

Need Help? Our plush-loving customer care team is ready to assist! Email us at [email protected] or write to:
Squishmallows Customer Care
2191 Ferrell Street, DALLAS, US 26036

Thank you for being part of our Squishmallows family! 🧸 We’re committed to making every cuddle perfect.