Welcome to our squishy world of cuddly companions! At Squishmallows, we’re dedicated to making every plushie purchase a delightful experience. Below you’ll find all the details about our shipping options and our hassle-free return policy.

Shipping Information

Order Processing Time

We work hard to get your plush pals ready for their journey to you:

  • All orders are processed within 1-2 business days (excluding weekends and holidays)
  • You’ll receive a confirmation email with tracking information once your order ships

Shipping Options

Standard Shipping (via DHL or FedEx):

  • Delivery time: 10-15 business days after shipping
  • Flat rate: $12.95 for all orders
  • Best for customers who want faster delivery

Free Shipping (via EMS):

  • Delivery time: 15-25 business days after shipping
  • Available for orders of $50 or more
  • Great for budget-conscious shoppers who don’t mind waiting a bit longer

Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.

Our Return Policy

We want you to be completely happy with your Squishmallows! If something isn’t quite right, here’s how our returns work:

Return Basics

  • 15-day return window from the delivery date
  • Items must be unused, in original packaging with all tags attached
  • Original proof of purchase required
  • Refunds processed within 5-7 business days after we receive your return

Non-Returnable Items

Some of our extra-special plush pals can’t be returned:

  • Giant Stuffed Animals (due to specialized shipping requirements)
  • HOT SALE clearance items (as marked on product pages)
  • Personalized or custom items
  • Items without original packaging or tags

How to Return Your Plushie

Step 1: Request Authorization

Email our Customer Care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Sample Return Request Email:

Subject: Return Request for Order #12345

Dear Squishmallows Team,

I would like to return the following item from my order #12345:

• 1x Dinosaur Plush (Blue) – Size Large

Reason for return: Wrong color received

I would prefer: [ ] Refund [X] Exchange for Red version

Please advise next steps.

Thank you,
Your Name
Your Contact Information

Step 2: Package Your Item

Once approved, carefully repackage your plushie:

  • Use the original packaging if possible
  • Include the completed return form (we’ll email this to you)
  • Include the original packing slip or invoice copy
  • Make sure all original tags and accessories are included

Step 3: Ship Your Return

Send your return package to:

Squishmallows Returns
2191 Ferrell Street
DALLAS, US 26036

Note: For exchanges, please wait for confirmation before shipping as some items may be out of stock.

Refund Information

  • Timing: Refunds are processed within 5-7 business days after we receive and inspect your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Policy

Want a different plushie pal instead? We’re happy to help!

  • Exchanges are subject to product availability
  • Price differences will be charged or refunded as needed
  • You’ll receive tracking information for your new item

Damaged or Defective Items

Oh no! If your Squishmallow arrives damaged or defective:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange free return shipping and expedite your replacement

Need Help?

Our plush-loving customer care team is ready to assist!

Email us at [email protected] or write to:

Squishmallows Customer Care
2191 Ferrell Street
DALLAS, US 26036

🧸 Thank you for being part of our Squishmallows family! We’re committed to making every cuddle perfect. 🧸